At SFL, we value your feedback and are committed to enhancing your banking experience.
You can share your thoughts on our products and services by visiting our Contact Us page. Alternatively, you can email us at feedback@singapurafinance.com.sg or speak directly with our staff at any of our customer centers. If necessary, we may reach out to you for more information to facilitate our investigation.
We strive to respond promptly to your feedback. You will receive an acknowledgment within 3 business days of your submission, and a final response within 15 business days. If we require more time to investigate your matter, we will keep you informed and appreciate your understanding.
After a thorough independent review, we will provide you with a response based on our findings. If our review does not meet your expectations, you may seek assistance from the Financial Industry Disputes and Resolution Centre Ltd. (FIDReC), an independent institution dedicated to resolving disputes between consumers and financial institutions. You can approach FIDReC at any stage during our review process.
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road, #15-01 City House, Singapore 068877
Telephone no.: 6327 8878, Email: info@fidrec.com.sg